Privacy Policy

Last updated : 2018. 05. 23

As a professional translator and a processor of your personal information, it is my obligation to safeguard your personal information and relevant materials. I collect information about my client, as well as those who contacts me for quotes and information.

In compliance with the General Data Protection Regulation (EU), this Privacy Policy (hereinafter “the Policy”) explains:

  • Who I am and therefore who is collecting your personal information
  • What personal information is being collected
  • The legal basis upon which I collect personal information
  • When personal information will be collected
  • Use of translation memory (TM)
  • Security of Personal Information
  • Why do I collect your personal information
  • How do I use your personal information
  • How long I will keep your personal information
  • Sharing your personal information
  • The rights of Data Subjects

Any questions relating to the Policy or to request a copy of the data I hold please contact me via

  1. Who am I ?

I am Lian Pang, an independent English – Chinese (Simplified) translator currently based in Poland. I started working as a professional translator since 2011. I only translate into my native language, namely Chinese (Simplified).

     Service Provided

     Translation, Transcreation, Localization, Subtitling, Proofreading, Review, Linguistic Testing

  1. What type of information is collected from you

The personal information I may collect includes:

  • Your name
  • Telephone number
  • Address
  • Email Address
  • Source Materials / Documents
  • Business/Company name
  1. The legal basis upon which I collect personal information

      I process your data to provide you relevant services specified in section 1, for follow-up customer services, and when it is in my legitimate interest to do so, and when these interests do not override your rights or I have consent to do so.

  1. When personal information will be collected

      I only obtain information about you when there is contact via email, skype, postal mails, or other methods for quotes, information or collaboration.

  1. Use of  translation memory (TM)

      To keep the coherence and consistency of the translation , and to facilitate my work, I extract and compile translation memory from clients’ source material using CAT tools (Computer-assisted Translation Tools). The TM base will be kept indefinitely.

Any personal data, when entered into the the TM base, will be anonymized and effectively scrambled into segments, thus the data subject cannot be identified. The TM base is kept offline and the access to it is restricted and protected by passwords. I will not share the TM base with any third party.

  1. Security of Personal Information

    All information that I hold concerning you will be held and processed strictly in accordance with the provisions of the General Data Protection Regulation(“GDPR”). Your personal information will be securely stored in my database for no longer than is necessary regarding to the reasons for which it was first collected. I protect the privacy of your information using a secure third-party server protected by complicated password and backed up on my personal work computer to which only I have access via a strong password.

My working computer, internet access and all emails are protected by a regularly-updated antivirus, anti-phishing software to prevent any malicious attempts.

  1. Why do I collect your information?

Your information is used to communicate and collaborate with you in regards to the services I provide. I will also use your information to promote my services and provide follow-up customer service.

  1. How I will use your personal information

I may use your information to:

  • Communicate with you about services, quotes, complaints and other activities.
  • Provide services you have requested
  • Seek your views, comments or feedback on my services
  • Notify you of changes to my services, terms and policies.
  • To communicate regarding additional services that may interest you.
  1. How long will I keep your information ?

I will hold your personal information in my database for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract I hold with you. I review my retention of personal information on a monthly basis.

Specifically, your source materials or documents which I receive to perform my services will be automatically erased upon confirmation of completion of the service unless otherwise specified or agreed.

  1. Sharing your personal information

I do not share your personal information with any third-parties. Individual or organization.

  1. The rights of the Data Subject

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right to be informed about my collection and usage of your data

This is covered in this privacy policy.

  • The right of access (Right to request the data I hold)

The General Data Protection Regulation (“GDPR”) grants you the right to a copy of any data concerning you that has been processed. I will respond in a timely manner within the one month time frame laid down by the GDPR from the point of receiving the request and all the necessary information from you. The request is free of charge

  • The right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete. I will respond to requests for rectification within one month of receipt of the request.

The accuracy of your information is crucial for me to provide my services. If you change email address, or any of the other information I hold is inaccurate or out of date, please contact me.

  • The right to erasure (also known as the right to be forgotten)

You have a right to have your personal data erased and to prevent processing in specific circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • Should you withdraw your consent to processing.
  • Should you object to the processing and there is no overriding legitimate interest for us continuing the processing.
  • Your personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
  • Your personal data has to be erased in order to comply with a legal obligation.
  • The right to restrict (i.e. prevent) further processing of your data


  • The right to data portability

This right allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

  • The right to object

You have the right to object to:

  • processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); and
  • direct marketing (including profiling);

Please note that most of the personal information I collect from you is crucial for the performance of a task or service. Should you object the processing of your data, I may not be able to provide the service you have required.

     12. Invoking your rights

If you would like to invoke any of the above-mentioned rights or if you have any queries or concerns regarding this policy, please contact me as follows:

13. Review of the Policy

This Policy is under regular review. This Policy was last updated in 23 May,  2018.